FAQ

My Account

1. Do I have to register to shop?

Yes, registration will help to enhance your shopping experience with Nicabo. Also, we are able to keep you informed about your orders and refunds through registered email ID. You will be able to avail the benefits of Nicabo Vouchers by logging in, using your registered email ID.

2. Should I be concerned about the privacy of my personal details I have shared?

Do not worry! We are absolutely committed to safeguarding your personal information. The personal information collected is done to enable us to send you the products you have ordered and to validate your identity, as well as to provide us with a way to get in touch with you if the need should arise.

We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We do not pass on, trade or sell your personal information to anyone. In case you need more details please go through our Privacy Policy

3. How do I update my information?

It is easy to update your Nicabo account and view your orders any time through 'My Account'.

'My Account' allows you complete control over your transactions on Nicabo

Manage/edit your personal data like address, phone numbers, email ids

Change your password

Track the status of your orders

4. How do I merge my account linked to different email ids?

You can merge two of your Nicabo accounts linked to different email ids or update the email id linked to your existing Nicabo account. The process is the same.

Step 1 : Log in to your Nicabo account.

Step 2 : In the 'My Account' pane, click on Edit option next to your existing email id.

Step 3 : In the ‘Editing User’ page, your 'current email' id is shown.

Enter your new email id

Enter your new Nicabo account password.

Re-enter to confirm your new Nicabo account password.

Click the 'Update’ button.

5. What should I do if I have trouble with logging in?

Follow these instructions if you face an issue logging in:

Check your login details. Your username is the e-mail address you used for registration.

Ensure that your web browser accepts cookies.

If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.

In case the system is undergoing maintenance, please try logging in again after 30 minutes.

If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.

6. What should I do if I forget my password?

Do not panic. Please follow the steps mentioned below to reset your password:

Click on ‘My Account’ on the top right side of the Nicabo.com homepage.

Click on the Forgot your Password link displayed on the page.

Enter your registered e-mail id and you will receive a link to reset your password in your mailbox.

Orders

1. How do I place an order?

Browse by category or search an item of your choice- Click on the product of your choice

Note: Check Fabric / material / colour / style / length / fit and other details if provided - Refer to size guide - Warranty

Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order

Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email

Carefully enter your shipping address

Enter the Nicabo Voucher/Discount coupon codes as applicable.

Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)

YOUR ORDER IS PLACED !!!

You will now receive a confirmation mail and a SMS from Nicabo Team.

You can check order history in ‘My Account’ to track your order.

2. How can I modify my order after placing it?

Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.

3. How do I know that my order is confirmed?

Once your order has been placed and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order which the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

4. How do I check the status of my order?

Visit the MY ORDERS page in your My Account and click on TRACK ORDER to get real time status of your order.

5. Why I have not received my order?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

6. How do I cancel my order?

Please follow the steps below to raise a cancellation request.

Visit ‘My Account’ page from Nicabo home page.

Select 'Order Details' against the order that you wish to cancel.

Click on 'Cancel Order’, and you will be redirected to a page where you can select the reason for cancellatio and submit your request.

P.S. - We may not be able to cancel any item that has been shipped / dispatched. We request you to deny acceptance of these items at the time of delivery. For all the non- shipped items, we will confirm your request within 24-48 hours of you raising it.

Refund, if applicable, will be initiated within 48 hours (for orders with all non-shipped items) or maximum 10 days (for orders with at least 1 shipped item).

7. How can I change my billing address?

You need to login into your Nicabo account, where you can change the address under my account section can update new information related to your profile.

8. I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?

Yes, you have to pay COD charges every time if the delivery time is different for different items in the order. It will be collected only when you receive the products of your order.

9. Can I place a bulk order for an item(s)?

Depends on the quantity of the products available.

10. Can I add an item to my order after I have placed my order?

Unfortunately, no, however you can simply place another order.

Payment

1. What are the modes of payment for purchasing?

We accept the following modes of payment:

Debit/credit cards or net banking of all major banks

Cash on delivery (COD)

Credit card EMI

Cash card/other wallets

2. What should I do if my payment fails?

There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.

If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on support@Nicabo.com or give us a call, with your order number.

3. Do all products have COD option?

Not all deals/products have COD option. Please check the deal page before buying. Nicabo does not offer COD at all locations. Please enter your pin code to check the availability of COD option at your location.

4. Can I pay in instalments (EMI) for my purchase?

Nicabo offers you the option to pay for your purchase with EMI. You can choose between the EMI plan for 3 months/6months/9 months/12 months.

Before opting for EMI, please make a note of few points:

Order value should be more than Rs.3000 (it can be cost of 1 product or sum of multiple products).

EMI is not available for products of Jewelry and Gold Coins category.

5. Can I make some payment by cash and rest of the amount by EMI for a product?

Unfortunately, a customer cannot opt for 2 modes of payment in a single order. Payment can be made either in the form of Cash on Delivery (COD) or EMI. If you opt for an EMI transaction, the entire price of the order is converted into an EMI (3 months, 6 months etc. depending upon your chosen option) and charged to your credit card in every billing cycle.

6. Does your delivery person carry credit card machines?

Currently this service is not available. All customers will be notified when this feature is available.

7. My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Please fill in our Contact Us form available under the Any Other Query section with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.

8. Are there any hidden costs on items sold?

No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card, net banking, or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice (received at the time of delivery).

9. What information do you store when I save my card?

We do not store any of your card informations such as the card number, cardholder name, card expiry date, CVV or the 3D secure password. Even for a saved card, you need to enter your CVV number for every transaction, thereby keeping the control with you.

10. How many cards can I save?

We do not save any cards. You can enter details of your card to proceed with the payment.

11. Why isn't COD available to me?

Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.

Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.  Also, please note that COD as a mode of payment is not accepted for certain items like furniture.  We have several other modes of payment for you to choose from.

Shipping and Delivery

1. How can I check my order status?

You can check the status of your order by clicking “Track Order” below.

2. What are the different statuses in my order?

The different statuses on My Orders are:

PLACED : Your order is placed

DISPATCHED : Your item has been handed over to the courier

DELIVERED : Your item has been delivered

CANCELLED : Your item has been cancelled

REVERSED : Your request to return/ replace is in process

RETURNED : You have returned your item and received refund

REPLACED : Your replacement request is complete

COURIER RETURNED : The item is returned to Nicabo by the courier as undelivered

3. Can I choose my preferred courier company?

The facility of choosing a preferred courier company is not available at the moment. However, we are working on it and shall update you regarding the same.

4. Can I schedule the delivery of my order?

Yes, you can. Our courier will call you when your order is out for delivery. Please let him know if you wish to reschedule.

5. Can I change my delivery address after I place an order?

You can change your address any time before your item is shipped from My Orders. One we ship it the address can’t be changed. You can also check the status of your order by clicking “Track Order” below.

6. What is the delivery date range?

Selection of shipping mode is totally your choice. Depending upon the delivery mode the estimated delivery time may vary. Standard: For all areas serviced by reputed couriers, the delivery time would be within 7 to 12 business days of shipping (business days exclude Sundays and other holidays). Express: For all areas serviced by reputed couriers, the delivery time would be within 2 to 5 business days of shipping (business days exclude Sundays and other holidays). Pre - Orders : It takes 5 - 7 weeks for the seller to process the pre - orders and excluding this you can select the mode of shipping.. Check the status of the order by clicking “Track Order”

7. Will I get a call before delivery is attempted?

The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

8. Delivery was attempted but I was unavailable. What should I do now?

Don’t worry. We’ll call you to check when you are available to accept the delivery. Our courier will also try to attempt to deliver your order over next 2 days.

9. I am going out of town. Can you expedite my delivery?

Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

10. Can I club my orders from different sellers to be delivered together?

Sellers could be located in different locations. We want your items to reach you at the earliest, so we ship them separately.

11. I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?

A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

Do you ship internationally?

Currently we do not deliver items internationally.

Cancellation & Replacement

1. How do I cancel my order?

If you wish to cancel your order, please follow these steps:

Create a cancellation request online.

Click on the Cancel link against your order in the MY ORDERS section in My Account.

Choose cancellation option and fill in the required details.

Once the cancellation request is created, we will ensure that the cancellation is processed on priority.

For Prepaid orders, amount will be refunded as per our return policy.

2. How do I place a replacement request?

If you want to replace a product on Nicabo, you can call our customer support number at +91-9944487800 within 7- days of delivery of the product between 10 AM - 7 PM excluding sundays and other Government holidays.

3. When can I cancel my product?

You can cancel your order before it is being dispatched to our courier partner.

4. Can I cancel my order if delivery is taking too much time?

Yes, you may cancel your order if the order has not been shipped yet. To cancel your order go to My Orders in your account section.

5. Why was my order cancelled?

We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

If product is out of stock or is discontinued

Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order or whole is cancelled. We will contact you if any additional information is required to accept your order.

If I receive a wrong product, can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. You will also have the option to choose refund for the product.

7. If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return/replace it. To avoid any hassle, go through the following steps:

1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.

2. If you are concerned, don't open the product yourself. Call the Nicabo customer care for further assistance.

8. I bought a product but it does not fit my baby, can I get it replaced?

Absolutely! Nicabo offers “No question asked size change policy” for apparel and footwear. You can get the size exchanged within 7 days of the receipt of your order. Report your concern by filling the Contact Us form. We will get back to you and replace the product with the right size.

9. If I am not satisfied with quality of the product, can I get it replaced?

Certainly! Nicabo has a “No Question Asked Policy”. Report your concern by filling the Contact Us form within 7 days of receipt of your order. Once the product passes the quality check, we would initiate the refund/replacement as per your choice.

10. Is there any product not eligible for replacement/return?

Please refer http://www.nicabo.com/pages/returnspolicy here.

In case of branded electronic items, brands’ return, repair and replacement policy will apply.

11. What if I choose to have my order replaced and the product is sold out?

Replacement can be initiated only if the product is in stock. Unfortunately, if the product is out of stock then refund is initiated after your confirmation.

Return and Refund

1. Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However, convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.

In case of cancellation

Refundable
Condition
Handling/Convenience Charges Yes If the order is not shipped
Nicabo Voucher/Discount, Vouchers/Gift Cards Yes NA

In case of Return

Refundable
Condition
Handling/COD charges NO NA
Nicabo Voucher/Discount, Vouchers/Gift Cards Yes NA
2. How will I receive my Refund?

The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.

Payment Mode
Refund Mode
Time needed for refund
Credit Card/Debit Card/ Net banking Refund back to Credit Card/ Bank Account - Payment Gateway Mode Payment Gateway: 5-7 business days
COD Customer can provide bank account details to get the refund Bank transfer: 2-4 business days
3. Can I change the mode of refund after raising a refund request?

No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained

4. Can I return a part of my order?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

5. How long will the return process take?

We make every effort to simplify the return process. Once your return request has been placed with our customer care representatives, it usually takes about 72 hours for product pick-up.

Once the item reaches our warehouse, the team shall conduct a Product Inspection, which takes about 2 days. Hereafter, the refund is initiated within 2 days, after the product(s) clears the quality inspection. The receipt of the payment would depend on the mode of payment as chosen by you.

6. Where do I return my product?

We would be more than happy to assist you with the return of your product. You just have to raise a return request online or through our customer care representative. And we will pick the product from your address within 3 days.

7. I paid cash on delivery, how would I get the refund?

For items that cost greater than Rs. 10000, you have an option to receive the refund in your bank account via a NEFT transfer. For a NEFT transfer we require the following details:

Bank name

Bank account number

Account holder’s name

Branch address

IFSC code

8. How long will it take me to receive the refund for my return?

We take anywhere between 7-15 days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where payment was made. For all Cash on Delivery orders, refunds can either be made in the form of Nicabo Cash that can be used for your future purchase on Nicabo.com or can be in the form of an NEFT transfer to your bank account.

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